Adriano Abrate (Business2Community blog) writes about the top 10 customer service books that every business owner should read:

The Innovator’s Dilemma: The Revolutionary Book That Will Change the Way You Do Business by Clayton M. Christensen

The Finer Print: How Big Companies Use “Plain English” to Rob You Blind by David Cay Johnston

Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard, Sheldon Bowles and Harvey Mackay

Fish! A Proven Way to Boost Morale and Improve Results by Stephen C. Lundin, Harry Paul, John Christensen and Ken Blanchard

Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh

Getting Naked: A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty by Patrick Lencioni

Uncommon Service: How To Win by Putting Customers at the Core of Your Business by Frances Frei and Anne Morriss

Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning, Kerry Bodine and Josh Bernoff

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld and Rob Markey

Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute and Theodore Kinni

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